This page supplements our Privacy Policy and applies specifically to California residents. Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information.
Important: We do not sell personal information as defined by the CCPA. You do not need to opt out of sales because we don't sell your data.
Your Rights Under CCPA
As a California resident, you have the right to:
1. Right to Know
You can request information about:
- Categories of personal information we collect
- Specific pieces of personal information we have about you
- Categories of sources from which we collect information
- Our business purpose for collecting information
- Categories of third parties with whom we share information
2. Right to Delete
You can request that we delete personal information we have collected from you, subject to certain exceptions (such as legal compliance requirements).
3. Right to Correct
You can request that we correct inaccurate personal information we maintain about you.
4. Right to Opt-Out of Sale/Sharing
While we do not sell personal information, you have the right to opt out of the sale of your personal information. We also do not share personal information for cross-context behavioral advertising.
5. Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not:
- Deny you goods or services
- Charge you different prices
- Provide different levels of service
- Suggest you'll receive different treatment
Categories of Information We Collect
In the past 12 months, we have collected the following categories of personal information:
- Identifiers: Name, email address, IP address
- Internet activity: Browsing history on our site, search queries
- Geolocation data: General location based on IP address
- Inferences: Preferences, characteristics, behaviors
How We Use Your Information
We use personal information for the following business purposes:
- Providing our comparison and review services
- Improving our website and user experience
- Sending communications (with your consent)
- Analyzing usage patterns
- Complying with legal obligations
Categories of Third Parties
We may share personal information with:
- Lending partners: When you use our pre-qualification tools
- Service providers: Hosting, analytics, email services
- Advertising partners: For ad delivery and measurement
Exercise Your Rights
To make a request, please contact us using one of the methods below. We will verify your identity before processing your request.
- Email: privacy@sofiloansapply.com
- Phone: 1-800-LOAN-HUB (1-800-562-6482)
- Mail: SoFi Loans, Attn: Privacy, 123 Finance Street, Suite 100, New York, NY 10001
Authorized Agents
You may designate an authorized agent to make a request on your behalf. We may require proof of your authorization, such as a signed permission or power of attorney.
Response Timing
We will respond to verifiable consumer requests within 45 days. If we need more time (up to 90 days), we will notify you of the reason and extension period in writing.
Verification
To protect your privacy, we must verify your identity before fulfilling your request. We may ask you to:
- Confirm your email address
- Provide identifying information that matches our records
- Complete additional verification steps
Contact for Questions
If you have questions about this notice or our privacy practices, please contact:
Email: privacy@sofiloansapply.com
This notice was last updated on January 2, 2025.