Accessibility Statement

Our Commitment

SoFi Loans is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities, and user-friendly for everyone.

Measures We Take

SoFi Loans takes the following measures to ensure accessibility:

• Include accessibility as part of our internal policies
• Provide continual accessibility training for our staff
• Assign clear accessibility goals and responsibilities
• Include people with disabilities in our design processes
• Conduct regular accessibility audits

Technical Specifications

Accessibility of our website relies on the following technologies:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Accessibility Features

Our website includes the following accessibility features:

• Keyboard navigation: All functionality is accessible via keyboard
• Skip links: Skip to main content links are provided
• Alt text: Images include alternative text descriptions
• Color contrast: Sufficient contrast ratios for text and backgrounds
• Resizable text: Text can be resized up to 200% without loss of functionality
• Form labels: All form inputs have associated labels
• Focus indicators: Visible focus states for interactive elements
• Semantic HTML: Proper heading hierarchy and landmark regions

Known Limitations

While we strive for full accessibility, some content may have limitations:

• Some third-party content (such as embedded widgets from partner lenders) may not be fully accessible
• Some PDF documents may not be fully accessible; we are working to remediate these
• Some older content may not yet meet all accessibility standards

We are actively working to address these issues.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, please let us know:

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you may escalate the matter to:

• Our Chief Accessibility Officer via cao@sofiloansapply.com
• File a complaint with the appropriate government agency in your jurisdiction

This statement was last updated on January 2, 2025.